Frequently Asked Questions
Everything you need to know about your Avril Lavigne Official Store order.
How long will it take for my order to ship?
Standard domestic orders typically ship within 3-5 business days. For pre-order items, please refer to the specific ship date listed on the product page.
Do you offer international shipping?
Yes, we ship to most countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout.
What is your return policy?
We accept returns on unworn and unwashed merchandise within 30 days of delivery. Please note that limited edition items and digital downloads are final sale.
How should I care for my apparel items?
To preserve the quality of the prints and fabrics, we recommend machine washing cold with like colors and hanging to dry or tumble drying on low heat.
Can I change or cancel my order after it's been placed?
Once an order is placed, it is sent immediately to our fulfillment center. We are unable to guarantee changes or cancellations, but please contact support as soon as possible.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay.